1. Our Commitment

At Curiosity Boost, we are committed to delivering high-quality services that meet your expectations. We understand that circumstances may arise where you need to cancel or request a refund, and we strive to handle these situations fairly and transparently.

2. Project Deposits

2.1 Purpose of Deposits

Deposits secure your project slot on our schedule, cover initial project planning, resource allocation, and preliminary work. They demonstrate mutual commitment to the project.

2.2 Deposit Refundability

Before Project Commencement: If you cancel before any work begins, we will refund your deposit minus a 15% administrative fee.
After Project Commencement: Once work has begun, deposits are generally non-refundable as they cover time and resources already committed.
Client-Caused Delays: If a project is significantly delayed due to client non-responsiveness (60+ days), the deposit may be forfeited.

3. Project Cancellation

3.1 Cancellation by Client

You may cancel a project at any time with written notice. Upon cancellation:

Payment is due for all work completed up to the cancellation date
Work completed will be delivered upon payment
Any unused portion of prepaid milestone payments will be refunded
Third-party costs already incurred (hosting, licenses, etc.) are non-refundable

3.2 Cancellation by Curiosity Boost

In rare circumstances, we may need to cancel a project. This may occur if:

Project requirements fall outside our ethical guidelines
Client becomes unresponsive for extended periods
Circumstances make project completion impractical

If we cancel, you will receive a full refund for any work not yet delivered.

4. Service-Specific Refund Terms

4.1 Website Design & Development

Design Phase: Refund for unused design rounds if canceled before completion
Development Phase: No refund for completed development work
Post-Launch: No refund after website goes live

4.2 Monthly Retainer Services (SEO, Marketing, Social Media)

Cancel anytime with 30 days written notice
Refund for any unused portion of the current month on a pro-rata basis
No refund for months already completed
Annual prepayment discounts are forfeited upon early cancellation

4.3 Mobile App Development

Milestone-based payment structure applies
Completed milestones are non-refundable
App Store submission fees are non-refundable

4.4 Branding & Identity

Refund available before first concepts are presented
After concept presentation, work completed is billable
Final brand assets delivered upon full payment only

5. Dissatisfaction with Work

If you are not satisfied with our work, we want to make it right. Our approach:

Communicate: Clearly explain your concerns and specific issues
Revise: We will make revisions within the agreed scope to address issues
Mediate: If we cannot reach agreement, we may engage a neutral third party
Partial Refund: In exceptional cases, we may offer a partial refund for disputed work

Note: Dissatisfaction must be communicated promptly. Issues raised more than 30 days after delivery may not be eligible for refund consideration.

6. Non-Refundable Items

The following are generally non-refundable:

Third-party costs (domains, hosting, stock photos, licenses)
Completed and delivered work
Rush fees for expedited work
Consultation fees for completed consultations
Custom development work that has been deployed
Administrative and setup fees

7. How to Request a Refund

To request a refund:

Send an email to billing@curiosityboost.com
Include your project name/number and invoice number
Clearly explain the reason for your refund request
Attach any relevant documentation

We will review your request and respond within 5 business days. Approved refunds are typically processed within 10-14 business days to your original payment method.

8. Dispute Resolution

If you disagree with our refund decision, you may escalate the matter by:

Requesting a review by senior management
Engaging in mediation through a mutually agreed third party
Following the dispute resolution process in our Terms of Service

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Project-specific refund terms in your contract will take precedence over this general policy.

10. Contact Us

For questions about refunds or this policy, please contact:

Curiosity Boost - Billing Department
Email: billing@curiosityboost.com
Phone: +1 (234) 567-890
Hours: Monday-Friday, 9:00 AM - 6:00 PM EST